Frequently Asked Questions

Q: How do I place an order?
A: You may place an order on this website or call us at (410) 990-0005 to answer questions or take orders over the phone.

Q: What is your shipping policy & return policy?
A: Please use the links below to see our policies.

Click here for our no hassle return policy
Click here for our shipping policy

Q: Where do I send my return?
A: Please send your return via an insured method with tracking to:

Dalmatian Returns
C/O BrightKey
1780 Crossroads Dr
Odenton, MD 21113

Q: What are my payment options?
A: We accept Visa, MasterCard, Discover, American Express, and PayPal. We do not accept checks or money orders.

Q: What are your hours of operation?
A: We are available Monday through Friday, 9:30am - 6:00pm Eastern Time.

We are closed on the following days:

• New Year's Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Black Friday (day after Thanksgiving)
• Christmas Day
• Day after Christmas
**When a holiday falls on a Saturday, it will be observed on Friday. When a holiday falls on a Sunday, it will be observed on Monday.

Sizing Questions:
Q: What size should I purchase?
A: Order your normal shoe size!

Special Notice For Pennsylvania Customers:

Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.

Pennsylvania requires the purchaser to file a use tax return if tax is due and the tax was not collected by the seller. Please visit this link to learn more about your use tax obligations under Pennsylvania law.

The seller to which you are being referred may or may not collect and remit sales tax. If the seller to whom you are being referred does not collect sales tax, the seller may be required to provide information to you and the Pennsylvania Department of Revenue about the purchase and the potential use tax liability.
This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. § 7213.2.

Sales or use tax may be imposed by the Commonwealth on this transaction.

The remote seller may be required to make the election required by 72 P.S. § 7213.1(A).

Please visit Marketplace Sales guidance to learn more about your sales and use tax obligations under Pennsylvania law.